At Lucid Imaging, we believe in adding value at every level to our customers. We provide additional value with the following:
Domain Knowledge: The team at Lucid Imaging has several man-years of expertise in vision domain. We can help you in application configuration and provide you with the right information to enable you succeed in your work
Single source for machine vision: We aim to become the one-stop-shop for all your vision related requirements. From Cameras to testing targets, we offer the complete range of components typically needed for machine vision applications.
Order tracking: We provide regular updates of your order status from time of order placement to delivery to keep you informed of the status at every stage
On time deliveries: We strive to meet deliveries ahead of schedule. Normally the first time deliveries have longer lead times (as out of order deliveries take longer time with principals) but once a schedule is received for further deliveries, we deliver it to the user’s requirements.
After sales support: Lucid Imaging provides excellent warranty and after sales support. We have clear and detailed procedures for warranty handling that enable us to coordinate with both customer and supplier for warranty handling effectively. We track MTTR and turnaround times and provide accurate estimates for repair and optimize our processes to reduce MTTR.